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Customer Relationship Management
To help you unify customer data and gain the transparency and actionable insights necessary to grow loyalty and secure profitability, we modernize and transform your CRM systems and processes. KCLINK is uniquely positioned to support sophisticated CRM strategies, offering complete services from advisory and strategy consulting to IT landscape and process optimization and on to implementation and support.Our solutions include cloud, mobile, social media, master data management and real-time analytics services and components.
Benefits
- Improved end-to-end customer experience with a better understanding of your customer needs and preferences
- Reduced operational hassle with pre-integration and pre-built business processes across the customer lifecycle
- A universal experience across multiple channels with centralized business functions
- Reduced cost to serve with optimized call center operations and online portals
- A cloud / hosted model, which provides the ultimate deployment flexibility from a commercial and technology standpoint
- Improved business agility with business model innovation and reduced time-to-market of new services
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